Refund Policy

Mediation Withdrawal

  • Withdrawal before Initial Session

    • If a client withdraws from mediation before the initial session begins, a full refund of any fees paid will be issued, minus administrative or court filing fees incurred, if any.

  • Withdrawal during or after the Initial Session

    • If a client elects to withdraw from mediation during or after the initial 1st session, a 50% refund will be issued, minus administrative or court filing fees incurred, if any.

  • Withdrawal during or after 2 Sessions

    • If a client elects to withdraw from mediation during or after the 2nd mediation session, a 25% refund will be issued, minus administrative and court filing fees incurred.

  • Withdrawal during or after 3 Sessions

    • If a client withdraws from mediation after the 3rd mediation session has commenced, no refunds will be issued.

Early Settlement

If the parties in mediation reach a mutually agreeable settlement before utilizing all scheduled mediation sessions, no refund of mediation fees will be provided. This policy applies regardless of the number of sessions remaining or the reason for early settlement. We encourage early resolution of disputes and recognize the value that comes with reaching a settlement efficiently. While there may not be a refund for unused sessions, the benefits of a timely resolution often outweigh any considerations for reimbursement.

Non-Refundable Fees

Certain fees, such as administrative fees or court filing fees provided outside of mediation sessions, are non-refundable.

Discretionary Refunds

In exceptional circumstances, the mediator may consider issuing a refund beyond the outlined policy, at their discretion. This could include situations of extreme hardship or unforeseen circumstances.

Request for Refund

Clients must submit a written request for a refund. Refund requests will be processed within a reasonable time frame, typically within 7 days of receipt of the request.

Modification of Refund Policy

The Mediator reserves the right to modify the refund policy at any time with prior notice, to address changes in circumstances or to comply with legal requirements.